GMAT申友逻辑CR题库-After its customers complained about being pressured to buy unneeded insurance, an insurance agency stopped rewarding its agents for high-破解版07-真题答案解析

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After its customers complained about being pressured to buy unneeded

insurance, an insurance agency stopped rewarding its agents for high sales volume and instead gave them bonuses for high levels of customer satisfaction. Under this new plan, both customer satisfaction and the insurance agency's sales increased.

Each of the following, if true, helps to explain how the change in incentives for agents could have resulted in increased sales EXCEPT:

(A) Customers were so pleased that the insurance agency had responded to their complaints that they recommended the agency to their friends.

(B) Agents listened more closely to customers of long standing and were able to sell them additional insurance policies that met new needs.

(C) Agents more frequently postponed completing the attendant paperwork even after the terms for an insurance policy were settled to the satisfaction of the client.

(D) Dissatisfied customers of other agencies, attracted by the reports of the change in agency policy, became customers of the agency.

(E) Having come to trust the increased judiciousness of the agents' recommendations, customers approached the agency to discuss and ultimately to buy more supplementary insurance than they previously had bought under pressure.

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答案：

在客户抱怨

买不必要保险压力时，保险公司停止因高销量奖励代理人，而因高满意度给代理人奖励。新计划实行，客户满意度和保险代理的销量都上升了 Except题，找出不能增强销量上升的选项 (A) 客户对保险代理反应满意，推荐朋友买保险；增强，排 (B) 代理商更注意客户长期需求，买其他保险满足此需求；增强，排 (C) 代理商更经常推迟完成文书；削弱客户满意度，正确 (D) 其他代理的客户被吸引过来；增强，排 (E) 客户买了更多补充保险；增强，排